Short answers to the questions we are asked most. If yours is not here, email support@trilumitybeauty.com and we will reply within 24 business hours.
Shipping and Delivery
How long will my order take to arrive?
Plan on 10 to 18 business days from the day you order. That is 2 to 4 business days of handling plus 8 to 14 business days in transit. Business days are Monday to Friday and exclude US federal holidays. Our daily cut-off is 6:00 PM Pacific; anything ordered after that starts handling on the next business day.
What is the last day to order for delivery before Christmas?
Order by Monday, November 30, 2026. That date is set so your parcel still arrives before Christmas Day at the slow end of the 10 to 18 business day window. The fast end of that window is 10 business days, which counts back to Thursday, December 10 — a best case that only holds if everything runs at its quickest, so it is not a date we would plan a gift around. The full explanation is on our Christmas Delivery Deadlines page.
How much is shipping, and can I pay for it to come faster?
Shipping is free on orders of $50 or more and a flat $7.99 below that. We do not offer an expedited option. There is no upgrade to buy at checkout, so the honest answer to "can I get it faster" is no — order earlier instead.
Where do you ship?
The 48 contiguous states and the District of Columbia only. We cannot deliver to Alaska, Hawaii, Puerto Rico, US territories, PO Boxes, APO/FPO/DPO addresses, or any address outside the United States.
When do I get a tracking number?
Within 24 to 48 hours of dispatch, by email. The final mile is handled by USPS, UPS or FedEx, chosen by the shipping line rather than by you.
Duties and Customs
Will I be asked to pay duties or customs charges?
No. Your order ships from our fulfillment partners in China on a Delivered Duty Paid (DDP) basis, which means the import duties and taxes are paid by us before the parcel arrives. You owe nothing on delivery.
If a courier asks you for a payment anyway, do not pay it. Note the courier name, who asked, and the amount, then email us with your order number. On a DDP shipment a request like that is a carrier error and we will take it up with them directly.
Returns and Refunds
How do I return something?
Email us within 30 days of delivery with your order number and what you want to return. We issue an RMA number and return instructions. Ship the item back with the RMA number on or in the parcel. There is no restocking fee. A parcel that arrives without an RMA cannot be matched to an order, so please do not send anything back before you have one.
Where do returns go?
To our returns facility at 602 Fountain Parkway Suite B, Grand Prairie, TX 75050. Returns stay in the United States — never send an item to China, and never send one to our Denver mailing address.
My ornament arrived broken, or I got the wrong item. What now?
Report it within 48 hours of delivery with photos of the item and the shipping label. We send a prepaid return label and you choose a replacement or a full refund. It costs you nothing. Glass and ceramic pieces do occasionally break in transit, so please open the box and check before you put it away.
How long do refunds take?
We issue the refund to your original payment method within 5 to 7 business days of receiving and inspecting the return. Your bank then takes another 3 to 10 days to post it.
Can I cancel an order?
Yes, within 24 hours of placing it and provided it has not yet left the warehouse. Email your order number as soon as you can. After it has shipped, the return process applies instead.
Discounts
How does WELCOME15 work?
WELCOME15 takes 15% off a first order. One use per customer. It applies to the merchandise total before shipping, and it cannot be combined with another code. It does not expire in the next few minutes and there is no countdown attached to it.
Products
Do battery-powered items come with batteries?
Only if the listing says so. We publish what the maker has told us about each item, including battery type where it was supplied, and nothing beyond that. If the listing does not mention batteries and you need to know before you buy, email us and we will ask the maker and tell you the answer. Items using button or coin cells should be kept away from small children — see Product Safety.
Are your lights and decorations suitable for outdoors?
Treat everything we sell as indoor decor unless a listing specifically states otherwise. Our string lights and LED candles are described for indoor use. We do not publish a weather or moisture rating for any product, so if you are decorating a porch or a yard and outdoor suitability matters, email us before ordering rather than assuming.
The size in a listing is unclear. What should I do?
Email us with the product link and we will ask the maker for the measurement and come back to you. Measurements on our listings come from the maker, and hand-finished pieces vary a little from one to the next. We would rather answer the question before you order than process a return afterwards.
Contacting Us
Why does nobody answer the phone?
Because +1 (719) 345-1188 is a monitored voicemail box, not a live answering desk. There is no call center behind it. Leave a message with your order number and we call back within one business day; stated hours are Monday to Friday, 8:00 AM to 6:00 PM Pacific. Email is consistently faster, and it gives us the order number and photos in writing.
Last updated: August 26, 2026