Refund and Returns Policy

Summary

Item	Our policy
Return window	30 days from the delivery date
Condition required	Unused and unworn, original tags and packaging intact
Restocking fee	$0 — none, ever
Return address	602 Fountain Parkway Suite B, Grand Prairie, TX 75050, USA
RMA required	Yes, before you ship anything back
Refund issued	5 to 7 business days after we receive and inspect the return
Cancellation window	Within 24 hours of purchase, before dispatch

If Your Item Arrives Damaged, Defective or Wrong

This is on us and it costs you nothing. Email support@trilumitybeauty.com within 48 hours of delivery with your order number and clear photos of the item and the shipping label.

We will send a prepaid return label if a return is needed at all — often it is not — and then send a replacement or issue a full refund, whichever you prefer. You do not pay return shipping, and you do not pay a restocking fee.

How To Start a Return

Email us within 30 days of delivery. Send your order number and the reason for the return to support@trilumitybeauty.com.
Wait for your RMA number. We reply within 24 business hours with a Return Merchandise Authorization number and instructions.
Write the RMA number on the outside of the package. Parcels without a visible RMA number cannot be matched to an order and cannot be refunded.
Ship it to our Texas facility and send us the tracking number. Keep proof of postage until your refund posts.

Who Pays Return Shipping

Situation	Who pays
Item damaged in transit	We do — prepaid label
Item defective	We do — prepaid label
Wrong item sent	We do — prepaid label
Changed your mind	You do. Original shipping is not refunded.
Ordered the wrong size or color	You do. Original shipping is not refunded.

Condition Requirements

Christmas decorations and gifts have to come back in resalable condition. Returns must be:

Unused and unworn, with original tags and packaging intact
Advent calendars: unopened, with the outer seal intact. Once a door has been opened the calendar cannot be returned unless it is defective.
Personalised or custom-printed items: made to your order, so they cannot be returned unless they arrive damaged or the personalisation is wrong.
Clearance items: sold as final sale where the listing says so, and returnable only if they arrive damaged or defective.

Items We Cannot Accept

Gift cards
Final sale and clearance items, where the listing says so
Custom or personalized products
Items returned more than 30 days after delivery
Items returned without an RMA number

Exchanges

We handle exchanges as a return plus a new order. Email us for an RMA, send the original item back, and we ship the replacement once it has been received and inspected. If the exchange is because of a size or color choice, you cover the return shipping; if it is because we sent the wrong item, we cover everything.

Cancellations

You can cancel within 24 hours of purchase, as long as the order has not been dispatched. Email support@trilumitybeauty.com with your order number as soon as possible. After dispatch, the order has to run its course and be returned under this policy.

How Refunds Are Issued

Refunds go back to the original payment method. We issue the refund within 5 to 7 business days after the return arrives and passes inspection, and we email you when it is sent. Your bank or card issuer may take a further 3 to 10 days to post the credit to your statement — that part is outside our control.

Original shipping charges are refunded only when the return is our fault.

Return Address

TRILUMITY Returns
602 Fountain Parkway Suite B
Grand Prairie, TX 75050
USA

Do not send returns to our Denver registered office at 1500 N Grant St Ste N. That address receives administrative mail only and nobody there can process a return. Do not send returns to China. And do not ship anything back before you have an RMA number.